1 reviews | Active since Jul 2015
Cash customer is a 2nd class customer
My wife wanted to buy a specific leather jacket at Truwoths but the branch didn't have her size. Our salesperson located the only remaining one in KZN at the Gateway Branch, Umhlanga Rocks, but because we didn't have an account at Truworths, we were told that it was against company policy to have items sent from branch to branch for cash customers, even though I offered to pay in advance and arrange to have a courier collect it from Gateway. The manager reluctantly agreed to do me a \special favour"but said that it would take 2 - 3 weeks for it to be delivered to PMB [A/c cust. 2-3 days]. I contacted Cust. Services to question their policy of prejudicing cash customers. Both the consultant and the team leader reiterated what the store manager told me"
Thank you for getting in touch with us and allowing us the opportunity to clarify your concerns.
Our Fashion Delivery service is one of the benefits we have on offer for our account holders. When an order is placed for the Customer, it is then searched for and once found the item is then charged to the account and sent via a special delivery with the courier company. This ensures an effortless online and in store shopping experience and that the merchandise is delivered promptly to the delivery destination of choice.
We do not in any way have prejudice against our cash customer's as we do value your patronage as well.
We believe that an arrangement was made for an Inter Branch Transfer for delivery to the store mentioned in your post. We were informed that the jacket was delivered yesterday and that your wife was contacted to come to store to purchase the garment.
We apologise for any frustration caused as a result of this matter however trust that you will be able to understand our stance in this regard.
Should you require any further assistance in this regard, please do not hesitate to contact us on *** or email ***.
Kind regards,
Lynn
Thank you for getting in touch with us and allowing us the opportunity to clarify your concerns.
Our Fashion Delivery service is one of the benefits we have on offer for our account holders. When an order is placed for the Customer, it is then searched for and once found the item is then charged to the account and sent via a special delivery with the courier company. This ensures an effortless online and in store shopping experience and that the merchandise is delivered promptly to the delivery destination of choice.
We do not in any way have prejudice against our cash customer's as we do value your patronage as well.
We believe that an arrangement was made for an Inter Branch Transfer for delivery to the store mentioned in your post. We were informed that the jacket was delivered yesterday and that your wife was contacted to come to store to purchase the garment.
We apologise for any frustration caused as a result of this matter however trust that you will be able to understand our stance in this regard.
Should you require any further assistance in this regard, please do not hesitate to contact us on *** or email ***.
Kind regards,
Lynn