1 reviews | Active since Jul 2009

14 May 2020, 17:43

Cancelled order

Do not buy online at Truworths. I placed an order, received a confirmation email. After a while I received an sms that the order was cancelled. After that an sms that it is in process. Online it showed rejected. Phoned them to enquire and they said they cancelled it because the prices were incorrect on the site. If I go to a store they have to honor the price on the item why not them? Said someone from legal should phone me - weeks later nothing. Rather use someone else as they do not care about customer service

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Replies (1)
Truworths
Truworths's reply10 Jul 2020, 09:28
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.  We investigated your concerns raised and can confirm that this matter has been resolved.  Kind regards,  Truworths Online Team