Cancellation of the account

Hello Peter,

Note before i even considering publicly complaining about the service with truworths, there were numerous attempts in getting the ISSUE resolved.

here is the story:

I had/have an account with truworths, somewhat i'm signed up with a policy called "Trulife" so with this policy you pay an additional R100 monthly to the balance you pay on the Truworths account, so two months back i had an outstanding balance of R514, i went to the store and settled the balance, after two months i received a text message stating that i due to pay around R250 before the account goes into arrears, with numerous threats from Truworths, i eventually paid it off and requested that the account and services to be cancelled, which i was assured of as i left one of the stores, a couple of weeks after, i received another "statement" that requests that i pay R104.98 which is due on the second of September. I emailed services@truworths, in a nutshell i was redirected and to liaise with hollard, when i visit a hollard page, to get any details of the "policy", there is no active policy aligned with the details provided i.e. My identification number

1. one of the questions in mind that i had and have, if i have a policy, which policy ever goes into arrears because with policies, if there's no payment after a certain period, it lapses,

2. I've never received any Policy number

3. If a policy is linked to an account, when cancelling an account shouldn't all the services, subscriptions fall off.