Cancel ******** arrears and be transparent

Dear Trueworths

Re: Unilateral Change in Premium Amount and Lack of Transparency

I am writing to express my concern regarding the change in my monthly premium amount and the lack of transparency in your company's dealings with me. According to our original agreement, my premium payment was R250 per month. However, I recently received a notification that my premium amount has been changed to R500 per month.

I would like to clarify that I made a two-time payment of R500, but I did not agree to a permanent change in my premium amount. I believe that the company has unilaterally changed the terms of our agreement without my consent. Furthermore, I am concerned about the lack of transparency in your company's communication and actions, which has led to confusion and mistrust.

I request that you:

1. Revert my premium amount back to the original agreement of R250 per month. 2. Cancel this month ******** arrears that my account may have accumulated due to the unauthorized change in premium amount. 3. Provide a clear explanation for the change and confirm in writing that the original terms will be reinstated.

Unfortunately, it appears that your company has not honoured our agreement, and I am left with no choice but to seek resolution. If this matter is not resolved promptly, I will be forced to take my complaint to social media platforms, including TikTok, Twitter, and Facebook, to share my experience with Trueworths' rip-off practices.

I believe that transparency and fairness are essential in any business relationship. I hope that we can resolve this matter amicably and promptly.

Please find below the details of my account and the agreement:

- Account Number: *** - Agreement: R250 pm, pay day 15th of the month

I would appreciate a prompt response regarding this matter. If there is any additional information you need from me, please let me know.

Thank you for your attention to this matter.

Sincerely, Pertuniah Mohlala