RP
Robin P
1 reviews | Active since May 2014
06 May 2015, 08:12
Can't stop SMSs coming
Hi There . . i have been receiving SMSs for a long time now addressed to Mr J Links . . I am not Mr Links and I have never had an account with Truworths . . i have called and explained this many many times and they promised to delete my phone record from the system but still they coming . . please fix this once and for all . . thank you . . it says i must click on a link [URL Removed]
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Truworths's replyOfficial
13 May 2015, 11:39Hello redrobincapetown,
Thank you for bringing your concerns to our attention.
Following our email correspondence, your concerns were addressed with Van Der Venter Majopelo (VVM). We believe that you were contacted by their Complaints Manager, who informed you that the reason for you receiving the sms's was due to your cellphone number being linked to that of the account holder mentioned in your post. We confirm that you were informed to contact your service provider in order to have the cellphone de-linked to the cellphone number of the account holder.
We trust that we were able to adequately attend to your query. Should you have any further enquiries in this regard, kindly contact VVM on ***.
Kind Regards,
Lynn
Thank you for bringing your concerns to our attention.
Following our email correspondence, your concerns were addressed with Van Der Venter Majopelo (VVM). We believe that you were contacted by their Complaints Manager, who informed you that the reason for you receiving the sms's was due to your cellphone number being linked to that of the account holder mentioned in your post. We confirm that you were informed to contact your service provider in order to have the cellphone de-linked to the cellphone number of the account holder.
We trust that we were able to adequately attend to your query. Should you have any further enquiries in this regard, kindly contact VVM on ***.
Kind Regards,
Lynn
Truworths's reply13 May 2015, 11:39
Official
Hello redrobincapetown,
Thank you for bringing your concerns to our attention.
Following our email correspondence, your concerns were addressed with Van Der Venter Majopelo (VVM). We believe that you were contacted by their Complaints Manager, who informed you that the reason for you receiving the sms's was due to your cellphone number being linked to that of the account holder mentioned in your post. We confirm that you were informed to contact your service provider in order to have the cellphone de-linked to the cellphone number of the account holder.
We trust that we were able to adequately attend to your query. Should you have any further enquiries in this regard, kindly contact VVM on ***.
Kind Regards,
Lynn
Thank you for bringing your concerns to our attention.
Following our email correspondence, your concerns were addressed with Van Der Venter Majopelo (VVM). We believe that you were contacted by their Complaints Manager, who informed you that the reason for you receiving the sms's was due to your cellphone number being linked to that of the account holder mentioned in your post. We confirm that you were informed to contact your service provider in order to have the cellphone de-linked to the cellphone number of the account holder.
We trust that we were able to adequately attend to your query. Should you have any further enquiries in this regard, kindly contact VVM on ***.
Kind Regards,
Lynn