1 reviews | Active since Aug 2015
Can't live up to standards
So I ordered a few items via the truworths online ordering services on the 5th of January 2016 around 6h55am and I received a notification that my order was approved at 8h01am, meaning the delivery will be here within 3-5 working days. We are currently on 19 January 2016, it has been 2 weeks and I still do not have my products. This is the second time Truworths has failed to order on time as they boastfully post to the account holders. Plus to add to my frustration they DO NOT answer any of the message I send them , and it has been 3 messages sent now. I am starting to get really annoyed by their lack of services and competent staff to help you and YES TRUWORTHS I HAVE PHONED IN AS WELL, YOU NEED SOME CUSTOMER CARE SERVICE TRAINING ASAP. And then I am furious because my account is already reflecting the items and on the bill but I do not have them yet, I could've understood if I waited 5 days and in that time it reflected but really 2 weeks is jaw dropping. I am really disappointed in this delivery service of truworths once again. It bugs me so much that I have to pay for things I don't have, thank you truworths you know just how to make your clients lose trust in you.
We acknowledge your dissatisfaction regarding your recent Fashion Delivery experience and sincerely apologize in this regard.
We have investigated this matter and found that your orders were delayed due to an error on the part of our courier company contracted to do deliveries on our behalf. Whilst delivery attempts were made by them this was done to an incorrect address.
We can confirm that this matter has been brought to the attention of the relevant management team to address.
Following our telephonic conversation, we are pleased to confirm that both your orders have been delivered to your preferred address on 21 January 2016.We have further waivered the delivery fee from your account.
We hope that this incident will not discourage you from supporting us in the future. Please once again accept our apologies for the inconvenience caused.
Yours sincerely,
Lynn
We acknowledge your dissatisfaction regarding your recent Fashion Delivery experience and sincerely apologize in this regard.
We have investigated this matter and found that your orders were delayed due to an error on the part of our courier company contracted to do deliveries on our behalf. Whilst delivery attempts were made by them this was done to an incorrect address.
We can confirm that this matter has been brought to the attention of the relevant management team to address.
Following our telephonic conversation, we are pleased to confirm that both your orders have been delivered to your preferred address on 21 January 2016.We have further waivered the delivery fee from your account.
We hope that this incident will not discourage you from supporting us in the future. Please once again accept our apologies for the inconvenience caused.
Yours sincerely,
Lynn