NM
Nomangesi M
1 reviews | Active since Apr 2015
26 May 2015, 13:05
CAN'T GET SETTLEMENT LETTER
I went to King wiliamtown with the aim of paying my account,and they told me system show already paid and I asked resettlement letter &
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Replies (1)
Truworths's replyOfficial
28 May 2015, 12:06Hello ngesikazi,
Thank you for your post.
We take pride in providing our valued customers with service of International standards and mandate all collections agencies contracted by Truworths to uphold these standards. We therefore, immediately escalated this matter to Real People (DMC) to attend to your concerns.
Following our telephone discussion, we are pleased that this matter was satisfactorily resolved with the DMC call centre.
We wish to once again apologise for the manner in which your query was handled and will bring this matter to the attention of the relevant manager at DMC.
Should you have any further enquiries, please do not hesitate to contact DMC on 0861-101 729 for further assistance in this regard.
Yours sincerely,
Lynn
Thank you for your post.
We take pride in providing our valued customers with service of International standards and mandate all collections agencies contracted by Truworths to uphold these standards. We therefore, immediately escalated this matter to Real People (DMC) to attend to your concerns.
Following our telephone discussion, we are pleased that this matter was satisfactorily resolved with the DMC call centre.
We wish to once again apologise for the manner in which your query was handled and will bring this matter to the attention of the relevant manager at DMC.
Should you have any further enquiries, please do not hesitate to contact DMC on 0861-101 729 for further assistance in this regard.
Yours sincerely,
Lynn
Truworths's reply28 May 2015, 12:06
Official
Hello ngesikazi,
Thank you for your post.
We take pride in providing our valued customers with service of International standards and mandate all collections agencies contracted by Truworths to uphold these standards. We therefore, immediately escalated this matter to Real People (DMC) to attend to your concerns.
Following our telephone discussion, we are pleased that this matter was satisfactorily resolved with the DMC call centre.
We wish to once again apologise for the manner in which your query was handled and will bring this matter to the attention of the relevant manager at DMC.
Should you have any further enquiries, please do not hesitate to contact DMC on 0861-101 729 for further assistance in this regard.
Yours sincerely,
Lynn
Thank you for your post.
We take pride in providing our valued customers with service of International standards and mandate all collections agencies contracted by Truworths to uphold these standards. We therefore, immediately escalated this matter to Real People (DMC) to attend to your concerns.
Following our telephone discussion, we are pleased that this matter was satisfactorily resolved with the DMC call centre.
We wish to once again apologise for the manner in which your query was handled and will bring this matter to the attention of the relevant manager at DMC.
Should you have any further enquiries, please do not hesitate to contact DMC on 0861-101 729 for further assistance in this regard.
Yours sincerely,
Lynn