RM
Riette M
1 reviews | Active since Jul 2011
06 Oct 2015, 12:31
CAN'T FIND ITEM IN BROCHURE
Good day<br> <br> I received a booklet (also online) with my account. I've been to various shops trying to find the bronze/gold gladiator sandals as advertised on page 5. NO one can assist me unless I've got a style number, where must I get this if the booklet doesn't have it. I've called the call center (hold on for more than 12 minutes) with no luck and then they say it is not available however the booklet says in stores from 25 September, send e-mails with the photo. <br> <br> What must one do to get assistance to order the sandals or at least get an indication where the sandals might be?<br> <br> Maybe next time you can print a brochure with the style number etc included?<br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
12 Oct 2015, 14:49Hello RietteE,
Thank you for your post and for being a regular shopper with us!
At Truworths, we always strive to provide our customers with an effortless in store and virtual shopping experience and we are therefore concerned to hear about your experience.
We acknowledge your frustration and wish to advise that we have been experiencing technical difficulties with the application used to indicate stock availability. We have liaised with our online and editorial team who advised that they are busy attending to this matter.
In the interim, we sincerely apologise for any inconvenience that may have been caused to you in this regard. We are, however, pleased to confirm that your Fashion Delivery request for the shoes was processed on 7 October and that your parcel will be delivered tomorrow.
We wish to thank you for your suggestion and for bringing your concerns to our attention. We have forwarded your request to the relevant departments responsible.
Kind regards,
Chevola
Thank you for your post and for being a regular shopper with us!
At Truworths, we always strive to provide our customers with an effortless in store and virtual shopping experience and we are therefore concerned to hear about your experience.
We acknowledge your frustration and wish to advise that we have been experiencing technical difficulties with the application used to indicate stock availability. We have liaised with our online and editorial team who advised that they are busy attending to this matter.
In the interim, we sincerely apologise for any inconvenience that may have been caused to you in this regard. We are, however, pleased to confirm that your Fashion Delivery request for the shoes was processed on 7 October and that your parcel will be delivered tomorrow.
We wish to thank you for your suggestion and for bringing your concerns to our attention. We have forwarded your request to the relevant departments responsible.
Kind regards,
Chevola
Truworths's reply12 Oct 2015, 14:49
Official
Hello RietteE,
Thank you for your post and for being a regular shopper with us!
At Truworths, we always strive to provide our customers with an effortless in store and virtual shopping experience and we are therefore concerned to hear about your experience.
We acknowledge your frustration and wish to advise that we have been experiencing technical difficulties with the application used to indicate stock availability. We have liaised with our online and editorial team who advised that they are busy attending to this matter.
In the interim, we sincerely apologise for any inconvenience that may have been caused to you in this regard. We are, however, pleased to confirm that your Fashion Delivery request for the shoes was processed on 7 October and that your parcel will be delivered tomorrow.
We wish to thank you for your suggestion and for bringing your concerns to our attention. We have forwarded your request to the relevant departments responsible.
Kind regards,
Chevola
Thank you for your post and for being a regular shopper with us!
At Truworths, we always strive to provide our customers with an effortless in store and virtual shopping experience and we are therefore concerned to hear about your experience.
We acknowledge your frustration and wish to advise that we have been experiencing technical difficulties with the application used to indicate stock availability. We have liaised with our online and editorial team who advised that they are busy attending to this matter.
In the interim, we sincerely apologise for any inconvenience that may have been caused to you in this regard. We are, however, pleased to confirm that your Fashion Delivery request for the shoes was processed on 7 October and that your parcel will be delivered tomorrow.
We wish to thank you for your suggestion and for bringing your concerns to our attention. We have forwarded your request to the relevant departments responsible.
Kind regards,
Chevola