1 reviews | Active since Jul 2012
Can't Exchange my T - Shirt size
I received a T shirt as a gift which was bought from truworths lenasia, however the size was incorrect, I took the t shirt to exchange and the lady said I must bring the slip or gift voucher which I didn't have, I managed to get the receipt and went back to the store to exchange the size, I handed the receipt and the lady said the t shirt is bought on account so they need the buyer to write me a letter stating the description of my face and also her ID and my ID and than only the goods will be exchanged. Seriously *** I'm not exchanging ownership of my freaking house, the T shirt is medium I just need a large what's so difficult about that, I really don't have the time to run up and down just to exchange a incorrect size.
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard however wish to advise that a gift receipt can be requested at the time of at the purchase and facilitates an effortless return in line with our Returns Policy, as the price purchasing the gift and the price of the item is masked.
We have escalated your concerns to the manager of the store in question. We believe that the manager has been in contact with you in this regard and were able to successfully clarify this matter for you.
We trust that we were able to adequately attend to this matter for you and wish to apologize for any inconvenience caused. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard however wish to advise that a gift receipt can be requested at the time of at the purchase and facilitates an effortless return in line with our Returns Policy, as the price purchasing the gift and the price of the item is masked.
We have escalated your concerns to the manager of the store in question. We believe that the manager has been in contact with you in this regard and were able to successfully clarify this matter for you.
We trust that we were able to adequately attend to this matter for you and wish to apologize for any inconvenience caused. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn