1 reviews | Active since Jun 2014
Can some please help me
Good day,<br> There is an account that was opened **********ly with my ID late last year 2014. The moment i received SMS saying that i must pay to avoid being listed as a bad payer, I did call to investigate and told them i've never open account with them. I was told to fax affidavit and my ID, which i did fax those documents in November 2014.<br> <br> When i called in during Decemeber to find out whether the documents was received, the answer was yes they are still busy working on it. January 2015 i received another SMS saying that i must pay before 31 Jan 2015 or i will be listed. I called this no. ***, i was told again i must ignore the SMS because they are still busy with the case. Ok cool and i waited again. Now i received another SMS on 20-02-2015 saying the same ****. I tried to apply for the loan recently and i was told my Truworths Account is in Arrears.<br> I then went to Truworths store in Calrton Centre JHB town. I was assisted by another lady, she called ***** deptment gave them my ID no. Apparently the guy saw that the documents was received but said that must fax again. This time around i sent an Email to [Email Removed] instead of faxing.<br> Please help!
At Truworths, we view issues of ***** and irregular credit activity in a very serious light and we thank you for the opportunity to assist you.
We acknowledge receipt of your dispute and we thank you for providing us with the requested affidavit as well as a copy of your identity book so that we may investigate the matter.
We have ascertained that our ***** Department is still in the process of investigating this issue for you. We confirm that once our comprehensive search has been finalised, feedback will be communicated to you without delay.
We sincerely hope that this response has adequately addressed your concerns. If you have any further queries, please do not hesitate to contact us on 021- *** or e-mail ***.
Kind regards,
Charmaine
At Truworths, we view issues of ***** and irregular credit activity in a very serious light and we thank you for the opportunity to assist you.
We acknowledge receipt of your dispute and we thank you for providing us with the requested affidavit as well as a copy of your identity book so that we may investigate the matter.
We have ascertained that our ***** Department is still in the process of investigating this issue for you. We confirm that once our comprehensive search has been finalised, feedback will be communicated to you without delay.
We sincerely hope that this response has adequately addressed your concerns. If you have any further queries, please do not hesitate to contact us on 021- *** or e-mail ***.
Kind regards,
Charmaine