ZG
Zandile G

1 reviews | Active since Apr 2019

06 Apr 2019, 23:04

Calling/Suspecting me of *****

The treatment I received today have never been so hurt and angry the staff suspected me of being a *********, I was purchasing a cellphone and then I received a call from my mom asking where I am she got a call from truworths telling her that they suspect a ***** purchase on her account yet I'm using my account not my mom's account I gave the lady( Genevieve) my ID and my bank statement and Khetiwe called my mom they called her twice about this so I asked the 3 ladies that were serving me and they clueless about this and the manager couldn't give me a straight answer about this she kept saying they don't know who phoned they will need to find out who made the call, I was questioned about my own account I even asked the guy from head office that phoned me that how come I get to be treated like this whereas some of the staff knows me and the guy that greeted me even asked where are my kids today as he knows me I usually come with them to buy and now with the cellphone purchase I'm suspected for ***** like really now truworths I make sure I pay for my account monthly, I will pay your account and close it thank you very much for your service. I have never been a ***** nor a ********* in my life. I don't see myself making any purchases in future thank you.

0
Replies (2)
Truworths
Truworths's reply08 Apr 2019, 08:21
Official
 We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team
Truworths
Truworths's reply09 Apr 2019, 13:56
Official
 
Thank you for bringing your concerns to our attention.            

At Truworths we strive to offer our customers service that consistently meets and exceed our standards of service excellence and we regret to hear about your recent experience at one of our stores. 

Whilst we acknowledge your frustration, we would like to kindly advise that precautionary measures have been put in place in all stores to confirm customer details when specific purchases are made.  

Upon receipt of your complaint, we immediately escalated the matter for the attention of the relevant Management team to investigate and address. We can confirm that management from our store in Pavilion has been in touch with you telephonically. 

We sincerely apologise for the manner in which you felt you were attended to at the store and confirm that we have addressed the service concerns internally. 

Kind regards, 

Truworths Online Team