1 reviews | Active since Nov 2012
called a straat mate
I went to pay my account at truworths at 17:50 and the security was closing the doors, not knowing the doors close partially, the security tells me this and I enter the store, the store supervisor then started to shout at me, that they should have locked me out and I told her that I wasn't talking to her and she must stay out of my business as I had spoken to the security and when I walked away she said, this is what you get by dealing with straat mates, which is very frustrating because she doesn't know me at all and to be insulted by someone that I don't even know, is this the type of service your staff gives to clients? Her name is ntombi and I told her that she is dealing with a wrong straat mate as she called me. Somebody needs to do something about her as I refuse to go to your store again until she is gone. Iv launched a complaint and the case number is Q1930. I await your response, I am so angry, frustrated and I am willing to take further legal action against her for defamation of character and as it happened in the store, I am holding truworths liable.
At Truworths we thrive on offering our valued customers service excellence of international standards.
We investigated your concerns raised and based on the written statements from the relevant security guard and our employee. We wish to state that the security guard, employed by an independent contractor to Truworths, deviated from our procedure for our store's trading times. Customers are allowed to enter our stores up until closing time. We believe that the Store Supervisor noticed you at the door talking to the guard and when she intervened, the matter was not handled professionally. Although the Store Supervisor denies the allegations made by you against her, she apologises for the way in which you felt.
As internal disciplinary matters are confidential, we are bound not to divulge any details, including, without limitation, any statements received pertaining to this matter. In the circumstances we can thus not accede to your request. We can, however, assure you that the matter has been thoroughly dealt with by the Area and Divisional Managers of the store in question.
We trust that we have adequately responded to the concerns raised in your post.
Yours sincerely,
Lynn
At Truworths we thrive on offering our valued customers service excellence of international standards.
We investigated your concerns raised and based on the written statements from the relevant security guard and our employee. We wish to state that the security guard, employed by an independent contractor to Truworths, deviated from our procedure for our store's trading times. Customers are allowed to enter our stores up until closing time. We believe that the Store Supervisor noticed you at the door talking to the guard and when she intervened, the matter was not handled professionally. Although the Store Supervisor denies the allegations made by you against her, she apologises for the way in which you felt.
As internal disciplinary matters are confidential, we are bound not to divulge any details, including, without limitation, any statements received pertaining to this matter. In the circumstances we can thus not accede to your request. We can, however, assure you that the matter has been thoroughly dealt with by the Area and Divisional Managers of the store in question.
We trust that we have adequately responded to the concerns raised in your post.
Yours sincerely,
Lynn