Called a ****
<p>I bought a pair of shoes at YDE in Hemmingways mall. I tried the shoe on and was not quite certain it will go well with my dress but I bought the shoe anyway. I got home, tried the dress with the shoe and did not like the combo. 2 days later returned the shoe only to be told that they cant take ir back because the shoe had been worn and was not in the same condition. This is now a day before the event I needed the shoe for, so for the lady to accuse me of lying is plain ridiculous. </p>
Whilst we acknowledge that your post refers to YDE, we can verify that this matter was forwarded to the relevant department at YDE to investigate.
We were informed that upon your return to the store an assessment was conducted by the manager whose findings were that the item was not returned in its original condition. As you were not happy with this, the matter was escalated to the Area and Regional Managers whose findings were the same as that of the manager, therefore your return could not be authorized.
We believe that the manager has contacted you and informed you of the outcome.
We regret that you are not happy with this decision, however trust that you will be able to understand our stance in this regard.
Should you have any further concerns, please contact YDE on *** or via email on ***.
Kind regards,
Truworths Online Team
Whilst we acknowledge that your post refers to YDE, we can verify that this matter was forwarded to the relevant department at YDE to investigate.
We were informed that upon your return to the store an assessment was conducted by the manager whose findings were that the item was not returned in its original condition. As you were not happy with this, the matter was escalated to the Area and Regional Managers whose findings were the same as that of the manager, therefore your return could not be authorized.
We believe that the manager has contacted you and informed you of the outcome.
We regret that you are not happy with this decision, however trust that you will be able to understand our stance in this regard.
Should you have any further concerns, please contact YDE on *** or via email on ***.
Kind regards,
Truworths Online Team