Call centres didn't action my debit order after requesting it via email which Truworths failed too to action .. now the account is hand over your service is Nonsense Truworths

Your customer service or call centre agents are giving us attitude... We can't be getting negative attitude when we want to pay our accounts - that's totally nonsense.

Right now the lady prolonged the call which I could hear that she's not actioning anything I am asking her to .. after the call she says I must approve a mandate which she didn't send to my account... That's bull****.. we are calling with airtime that you must know...

Nex time you will say I don't pay this account after all these efforts I am doing.. this account was supposed to debit on the last day of last month.. I sent emails requesting that.. even today your contact agents can action a simple task.. what they now is playing with a keyboard as typing nonsense ... So disappointed to Truworths... Please review your QA and call centres... We can't afford this kind of nonsense...