1 reviews | Active since Jan 2013
CALL CENTRE KNOWS NOTHING !!!!
<p>so it took me almost a week to get banking details on a settlement letter</p> <p>I transferred Truworths' money in full on monday</p> <p>The transfer was immediately cleared so it hit your acc same time</p> <p>i called the call centre for an email address to send the POP</p> <p>and i got given ********** <p>I called the next day to enquire if it was allocated ....</p> <p>i got told my email wasnt receieved and anyway it takes up to 5 dys to clear</p> <p>i resent the mail again</p> <p>Now in a metter of 3 days</p> <p>I have received a few calls and sms' from truworths stalking me my acc is in arrears</p> <p>FOR **** sakes can this be allocated already ?????</p> <p> </p>
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and established that it was handled by Blake and Associates, who does collections on our behalf. We therefore escalated your concerns to them to further investigate. We were informed that whilst proof of payment was received from you, via email on 13 July 2016, the consultant omitted to adjust your account accordingly and as such further collections communication was sent to you. They have addressed this matter with the consultant to ensure that this level of service is not repeated.
We can confirm that your payment was allocated to your Truworths account on 14 July 2016 and that your account is currently up to date with payment.
Please feel free to contact us on 021- ********** or via email at ********** should you have any further comments, suggestions or enquiries.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and established that it was handled by Blake and Associates, who does collections on our behalf. We therefore escalated your concerns to them to further investigate. We were informed that whilst proof of payment was received from you, via email on 13 July 2016, the consultant omitted to adjust your account accordingly and as such further collections communication was sent to you. They have addressed this matter with the consultant to ensure that this level of service is not repeated.
We can confirm that your payment was allocated to your Truworths account on 14 July 2016 and that your account is currently up to date with payment.
Please feel free to contact us on 021- ********** or via email at ********** should you have any further comments, suggestions or enquiries.
Kind regards,
Truworths Online Team