Call centre complaint

Good day

Please may you advise me on the below

I recently had a interaction with one of your agents by the name of Mercy Moagi (+***6) which was unpleasant. I understand my account is in arrears and I tried to make an arrangement with her to pay on the 15th but she rejected it and proceeded with her unpleasant attitude over the phone, I then tried to make her aware of her attitude which she snubbed off and proceeded with her unpleasant remarks, I then advised her that I do not appreciate her tone and asked her to hang up, she then told me I can do that on my side as well .

I did appreciate her tone nor her attitude that I am failing to describe in words, she advised me that all calls are recorded. Kindly go back to the recording of the conversation that was made at 12:33PM and tell me if I really do deserve that kind of attitude over the phone? , as for me I will push to close my account in January 2022 because I definitely do not appreciate someone talking to me in that manner, after so many years of loyalty being in arrears has caused Truworths representatives to lose all the respect they had for customers.

I am defeated

Regards