Call center agents attitude
I was contacted yesterday 18/09/2017 by your call center agent at 8:11pm. She didn't introduce herself instead went on to explain to me that if i do not pay my over due amount then there WILL be a debit like I have no choice. I didnt appreciate her tone at all as the calls are recorded and I''m sure her rudeness wouldn't be tolerated by anyone. I will pay and closed my account when I have the money as I told her. Can I not be contacted by anyone from your call center again. Thank you
Thank you for your post and affording us the opportunity to respond.
At Truworths, we pride ourselves on providing world class customer service, and as such mandate our collections agencies to uphold our high standards. We confirm that Munnik Basson Dagama (MBD) is currently doing collections on your Truworths account, on our behalf. We therefore referred this matter to MBD to address with the responsible agent.
It has been confirmed that the appropriate corrective action has been taken to ensure that this remains an isolated incident, and that a letter of apology has been sent to you.
Further to this, we sincerely apologise for any frustration or upset that was caused to you as a result of this matter and trust that you will be able to bring your account up to date soon, in order to enjoy the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
At Truworths, we pride ourselves on providing world class customer service, and as such mandate our collections agencies to uphold our high standards. We confirm that Munnik Basson Dagama (MBD) is currently doing collections on your Truworths account, on our behalf. We therefore referred this matter to MBD to address with the responsible agent.
It has been confirmed that the appropriate corrective action has been taken to ensure that this remains an isolated incident, and that a letter of apology has been sent to you.
Further to this, we sincerely apologise for any frustration or upset that was caused to you as a result of this matter and trust that you will be able to bring your account up to date soon, in order to enjoy the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team