Call center agent
<p>I HAVE NEVER BEEN SO ANGRY IN MY WHOLE LIFE WITH TRUWORTHS CALL CENTER AGENT VUYOLETHO. I HAVE NEVER SPOKEN TO SUCH A RUDE AGENT EVER. SHE HAS HARRASSED ME MORE THEN 4 TIMES TODAY WHERE BY I HAVE HAD TO PUT DOWN THE PHONE IN HER EAR. SHE IS NOT HELPFUL OR PREPARED TO LISTEN TO WHY I CAN NOT PAY. SHE NEEDS TO LEARN MANNERS AND THIS IS VERY SAD COMING FROM THIS COMPANY </p>
Thank you for your post and allowing the opportunity to respond.
We were concerned to read of your experience with the collections consultant and wish to convey our sincerest apologies the manner in which you were assisted.
Following your telephonic conversation with our Customer Services consultant, your concerns were raised with the relevant management of our Collections Department. The call could regretfully not be found nor is a consultant by the name referred to in your post. As our Customer Services consultant could not reach you telephonically to obtain further details she has subsequently sent you an email requesting further information for us to ensure that this matter is addressed in earnest.
We thank you for informing us of this and trust that this matter will be successfully resolved once the investigation is concluded.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing the opportunity to respond.
We were concerned to read of your experience with the collections consultant and wish to convey our sincerest apologies the manner in which you were assisted.
Following your telephonic conversation with our Customer Services consultant, your concerns were raised with the relevant management of our Collections Department. The call could regretfully not be found nor is a consultant by the name referred to in your post. As our Customer Services consultant could not reach you telephonically to obtain further details she has subsequently sent you an email requesting further information for us to ensure that this matter is addressed in earnest.
We thank you for informing us of this and trust that this matter will be successfully resolved once the investigation is concluded.
Kindest regards,
Truworths Online Team