EA
Ellen A
1 reviews | Active since Jan 2014
18 Dec 2020, 10:06
Buying online from Truworths is a nightmare !!!!
I placed an order online on the 7th December to be delivered to Woodlands Mall, since then their tracking systems just shows its scanned and scanned, and scanned. Since the 15th there has been no further news. I've been to the store to find out if it's arrived yet. Nothing and nobody seems to be able to assist me. How on earth does it take this long?????
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Truworths's replyOfficial
28 Dec 2020, 11:19Thank you for your post.
We acknowledge your frustration regarding your online order and had your concerns raised escalated to the relevant department.
We can confirm that your parcel has been delivered, and wish to apologise for any frustration caused. We are pleased that this matter has been resolved.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding your online order and had your concerns raised escalated to the relevant department.
We can confirm that your parcel has been delivered, and wish to apologise for any frustration caused. We are pleased that this matter has been resolved.
Kind regards,
Truworths Online Team
Truworths's reply28 Dec 2020, 11:19
Official
Thank you for your post.
We acknowledge your frustration regarding your online order and had your concerns raised escalated to the relevant department.
We can confirm that your parcel has been delivered, and wish to apologise for any frustration caused. We are pleased that this matter has been resolved.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding your online order and had your concerns raised escalated to the relevant department.
We can confirm that your parcel has been delivered, and wish to apologise for any frustration caused. We are pleased that this matter has been resolved.
Kind regards,
Truworths Online Team