1 reviews | Active since May 2016
Bunch of losers as always!
I paid the outstanding amount in full, I was advised that YESTERDAY I would receive a letter confirming that that my account is closed, this will be done before I get the paid up letter by post. I called them AGAIN yesterday, they sent me from pillar to post, no one wants to take responsibility, no one can confirm if the account is closed or not. ***?
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore concerned to learn of your unhappiness with the level of service recently received from us.
Kindly note that subsequent to your final payment received, we still needed to reverse interest that reflected on the account. According to our records, once the account reflected a zero balance, it was closed and the requested paid up letter was immediately sent to you on 16 November 2017.
We trust that we were able to adequately attend to your concerns raised. Should you require any further assistance, please do not hesitate to contact us either telephonically or via email.
Kind regards,
Truworths Online Team
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore concerned to learn of your unhappiness with the level of service recently received from us.
Kindly note that subsequent to your final payment received, we still needed to reverse interest that reflected on the account. According to our records, once the account reflected a zero balance, it was closed and the requested paid up letter was immediately sent to you on 16 November 2017.
We trust that we were able to adequately attend to your concerns raised. Should you require any further assistance, please do not hesitate to contact us either telephonically or via email.
Kind regards,
Truworths Online Team