1 reviews | Active since Sept 2013
Bunch of *****
<p>Last month I started receiving my statements via email, I am a bit concerned about this because I never gave you any consent to send my statement via email. Why are you forcing me to waste my data on downloading your emails and opening the statement?? I telephonically logged a complaint with your Call Centre on the 17th of February, and I was advised that someone will call me within 2 to 3 working days to address my complaint (Call Reference 41661), to date, No one has ever called me to address this. Seeing that you are a bunch of *****, I am just giving notice for my account to be closed with effect from the 30th of March 2017, I can't tolerate this kind of behavior (Don't stress about the outstanding balance, it will be settled before the 30th of March). Can't say it was nice doing business with you.</p>
Thank you for your post
We have investigated your concerns raised, and wish to sincerely apologize that your query did not receive the required attention.
We can confirm that we have removed your account from our E-billing system and assure you that your statement will be sent via post monthly going forward. Please also be advised that the matter has been addressed with the respective consultants involved, to ensure that this remains an isolated incident.
Should you have any other queries, kindly contact us directly on *** or via e-mail to ***.
Kind regards,
Truworths Online Team
Thank you for your post
We have investigated your concerns raised, and wish to sincerely apologize that your query did not receive the required attention.
We can confirm that we have removed your account from our E-billing system and assure you that your statement will be sent via post monthly going forward. Please also be advised that the matter has been addressed with the respective consultants involved, to ensure that this remains an isolated incident.
Should you have any other queries, kindly contact us directly on *** or via e-mail to ***.
Kind regards,
Truworths Online Team
As per our telecommunication, you promised to get back to me regarding the data that I wanna claim from you for receiving and downloading your statement that I never requested to be sent via email - to date, you still haven't called, what's taking you so long? I want my data back.
As per our telecommunication, you promised to get back to me regarding the data that I wanna claim from you for receiving and downloading your statement that I never requested to be sent via email - to date, you still haven't called, what's taking you so long? I want my data back.