1 reviews | Active since Jan 2016
Bunch of IDIOTS
Hi all<br> I see numerous complaints on this page... more than compliments... just need to know whether these were sorted out expeditiously, or are still in limbo...<br> I have a doozy of a problem with Truworths that I have been trying to sort out since August last year, and am still battling with... today being the last straw! <br> Ive been bombarded with sms and email messages to say that my account is in arrears, and suspension, etc, when I had paid the account in full, in mid December.<br> To put the cherry on the top, I now have TWO reference numbers, which i assume to be account numbers...<br> Does the accounts department at Truworths not know what they are doing??? What utter lack of interest is displayed from an organisation of this size???<br> After hours and hours of trying to get this sorted out, and promises from them to have someone sort this out ASAP, I have now requested for my account to be closed and am in the process of reporting this to the ombudsman.
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond. We acknowledge receipt of your complaint via our Facebook page as well.
We can confirm that one of our consultants has been in contact with you and established that the communication sent to you was intended for another account holder who had listed your contact number as her work number.
Your contact number has been removed from this account and no further communication should be received relating to the incorrect account holder.
We regret that you have decided to close your account with us and truly hope that you will reconsider this, as we value your patronage and would not like to lose you as our customer.
Yours sincerely,
Lynn
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond. We acknowledge receipt of your complaint via our Facebook page as well.
We can confirm that one of our consultants has been in contact with you and established that the communication sent to you was intended for another account holder who had listed your contact number as her work number.
Your contact number has been removed from this account and no further communication should be received relating to the incorrect account holder.
We regret that you have decided to close your account with us and truly hope that you will reconsider this, as we value your patronage and would not like to lose you as our customer.
Yours sincerely,
Lynn