MM
Mpumelelo M

1 reviews | Active since Aug 2014

10 Oct 2019, 11:11

Bullying by Truworths: I paid and closed the account. Stop!

I settled an account I had with them Truworths on the 23 Feb 2017 and closed the account. This year they sent two debt collectors to collect monies from me. I proved to the 1st collector in March 2019 that I paid and closed the account and they left me alone. A new debt collector has now come with the same agenda and I have to prove once again. I feel this is becoming a form of bullying and would like Truworths to sort of their back office out and leave me alone. I will provide proof once again and require them to leave me alone and I hope this time it is for good. I checked my credit profile and noticed that they have loaded this their too. I will prove all this and will demand that they withdraw even the items they put on my profile. Fail Fail Fail!

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Replies (2)
Truworths
Truworths's reply10 Oct 2019, 12:52
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team
Truworths
Truworths's reply17 Oct 2019, 08:23
Official
Thank you for your post.

We acknowledge your frustration and have escalated your concerns raised to the relevant Management to address.

We were advised that your account has been paid up in February 2018. We can confirm that one of our consultants has been in contact with you to provide feedback and are pleased to further confirm that this matter has been resolved.

We encourage you to contact us directly on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you.

Kind regards,

Truworths Online Team