1 reviews | Active since Feb 2018
Broken tip
It is a luxury to be buying shoes at Truworths but because I want quality I don't compromise. I bought shoes at Kenako mall on the 26th wore them on the 27th for less than 5hours than the tip came off same afternoon I returned the shoes they refused to take them even the manager is saying they can't take the shoes and give me another pair because maybe I went dancing with the shoes.. My concern is it took less than 5 hours for the original tip to come off how long will it take for the replacement tips to come off... I'm a manager also at my store and my primary duty is to make sure that customers leave my shop happy with their product to be told that I must take something I'm not happy with is unacceptable!!!
Thank you for raising this quality concern with us.
We value your feedback and would like to apologise for the experience regarding the mentioned shoes purchased from us.
We realise that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. We have been in contact with management at the Truworths store where the shoes were purchased, and were advised that your concerns raised were escalated for the attention of their respective Area Manager.
We were informed that the matter has in the interim been attended to, and that you have subsequently collected the shoes at the store.
We acknowledge your frustration regarding this matter, and trust that it has been acceptably resolved.
Yours sincerely,
Truworths Online Team
Best regards,
Thank you for raising this quality concern with us.
We value your feedback and would like to apologise for the experience regarding the mentioned shoes purchased from us.
We realise that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. We have been in contact with management at the Truworths store where the shoes were purchased, and were advised that your concerns raised were escalated for the attention of their respective Area Manager.
We were informed that the matter has in the interim been attended to, and that you have subsequently collected the shoes at the store.
We acknowledge your frustration regarding this matter, and trust that it has been acceptably resolved.
Yours sincerely,
Truworths Online Team
Best regards,