1 reviews | Active since Jan 2012
Broken Pants
<p>On 25 February I bought my husband a chino pants at Truworths store in Westgate Mall – Mitchells Plain. I paid R525.00 for the pants and he only wore the pants twice and it tore. I unfortunately misplaced the slip but I have the proof on my phone as I paid for it with my debit card. I tried taking it back but the assistants at the Promenade – Mitchells Plain branch did not even want to help me. I paid so much money for the pants to tear after wearing it twice. So why should we pay soo much money and then the assistants in the shop would not even listen. Now not even 2 months later we have a pair of broken pants that we paid so much for. This is really unacceptable as I feel this was then a total waste of my money that I could’ve used somewhere else.</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration however wish to advise that proof of purchase is required for any merchandise returned to our stores. This being said, we are concerned to read of quality concern raised in your post and immediately escalated your concerns to the relevant Store Manager.
We believe that the our consultant has subsequently contacted you and that you have agreed to return to store with the item and required documentation for the manager to further assist you in this regard.
We sincerely apologize for any inconvenience caused and trust that this matter will be successfully resolved once you have returned to store.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration however wish to advise that proof of purchase is required for any merchandise returned to our stores. This being said, we are concerned to read of quality concern raised in your post and immediately escalated your concerns to the relevant Store Manager.
We believe that the our consultant has subsequently contacted you and that you have agreed to return to store with the item and required documentation for the manager to further assist you in this regard.
We sincerely apologize for any inconvenience caused and trust that this matter will be successfully resolved once you have returned to store.
Kind regards,
Truworths Online Team
Best regards,