1 reviews | Active since Apr 2013
Broken Heel
Hello<br> <br> on the 23 June i bought a shoes at Rustenburg waterfall mall truworths, it was perfect fit when i wore it, in few hours time the shoe heel broke, while i was @ work in fornt of clients, what a humuliation, i had to work with sleepers the whole day, when i went back to the shop yesterday 01.07.2015 the asked for a slip, that i have already threw away as i wasnt anticipating this factory fault as i trust the quality of the company, the shoes is still new in a box with a price on it and all the details but they told me there's nothing they can do about it, it's hardly 2 weeks since i had the shoe, now no one can assist me, including the manager himself, i left the shoes as there's nothing i can do about it, i'm not even 60kg but the shoe had to break, someone please intervene<br> <br> Regards<br> <br> Kgomotso Sedumedi<br> ***<br>
At Truworths, we pride ourselves on offering international standards of merchandise to our fashionable, quality-conscious customers.
We realize that quality issues might arise occasionally, and as a result we have put in place our Returns and Exchange Policy. This allows for the return or exchange of defective merchandise returned within six months from the date of purchase, provided that valid proof of purchase is presented.
As advised in your post, you were not in possession of a valid proof of purchase at the time of your return therefore; you were correctly informed that a return could not be authorized.
Following our telephonic conversation, you confirmed that you have found some form of a proof of purchase and as such we have made an arrangement with the Floor Manager, as the Store Manager is not available, to assist in sending the shoes for quality assessment.
Should you have any further comments or suggestions, please feel free to call us on *** or email us on ***.
Kind regards,
Lynn
Best regards,
At Truworths, we pride ourselves on offering international standards of merchandise to our fashionable, quality-conscious customers.
We realize that quality issues might arise occasionally, and as a result we have put in place our Returns and Exchange Policy. This allows for the return or exchange of defective merchandise returned within six months from the date of purchase, provided that valid proof of purchase is presented.
As advised in your post, you were not in possession of a valid proof of purchase at the time of your return therefore; you were correctly informed that a return could not be authorized.
Following our telephonic conversation, you confirmed that you have found some form of a proof of purchase and as such we have made an arrangement with the Floor Manager, as the Store Manager is not available, to assist in sending the shoes for quality assessment.
Should you have any further comments or suggestions, please feel free to call us on *** or email us on ***.
Kind regards,
Lynn
Best regards,