1 reviews | Active since Jul 2016
Breaching of POPIA ACT
I am so highly annoyed, I do not own a single clothing account, nor have I ever had the interest in doing so, but today a lady called from the call center number ********** (time of call 15h02) to find out if I can provide them with contact information of a Truworths account holder, she blatantly told me "if we cannot get hold of the account holder, we contact their closest relatives"
NUMBER 1: You are overstepping boundaries here, I have the RIGHT to privacy where MY PERSONAL INFORMATION is concerned according to the POPIA ACT. especially since i own no accounts with Truworths
NUMBER 2: What kind of business are you running if you contact RANDOM people who has ABSOLUTELY NO AFFILIATION to you regarding another account holders account. I fail to understand how you as such a big business manage to overstep such dangerous boundaries, without considering the consequences if someone like myself were to report you to the National Consumer Commission and the Argus etc (which i am GOING to do). My privacy and rights have been breached!
NUMBER 3: Where have you received my contact information without my consent???? I have not given consent, and if the account holder has given you my details he/ she should FIRST receive my consent, which i would NOT have agreed to!!!!
I demand a written apology from your CEO, because im not sure if he/ she is aware of the irregularities going on in his/ her business. I am not and will never be a Truworths customer so do not bombard me with such mundane things again!
Thank you for raising your concern with us.
We have however investigated these concerns raised, and confirm that your contact number does not reflect as linked to any Truworths account on our system. We have further escalated this matter to the respective external collections agency that has been in contact with you. Regrettably, they were also unable to locate your contact number on their records.
We will be conducting a further investigation into this matter and advise that should you receive any additional communication regarding this matter, to please contact us without delay.
We hope that we were able to acceptably attend to your concerns and once again sincerely apologize for your experience.
Kind regards,
Truworths Online Team
Thank you for raising your concern with us.
We have however investigated these concerns raised, and confirm that your contact number does not reflect as linked to any Truworths account on our system. We have further escalated this matter to the respective external collections agency that has been in contact with you. Regrettably, they were also unable to locate your contact number on their records.
We will be conducting a further investigation into this matter and advise that should you receive any additional communication regarding this matter, to please contact us without delay.
We hope that we were able to acceptably attend to your concerns and once again sincerely apologize for your experience.
Kind regards,
Truworths Online Team
