Boycott truworths !!!!!!!!!!!!

So this is my story...

I recently opened a account with truworths(after purchasing nearly every second week cash from them, for my kids) And I have had just had bad experiences, ever since I opened this account.

Firstly I bought a pair of sneakers from office London, when I got home the shoes didnt seem to look good on me ,I immediately phone the store and ask do I need to come to them again or can I go to a truworths store. The lady said to me it's fine you can go to any truworths store. Now u must understand I must plan to go a mall, cos in my area isnt a truworths and it cos me roughly R200 to get to the closest mall anyway after arriving at this mall ... the truworths manager said we are unable to to take the shoes back from office London cos the system wont allow it. So after making a big scene about the office London store said I can make the refund at any truworths. The manger told me that his Area manager is there he will go ask quickly...so while waiting on him the cashier told me they refunded a office London jacket for someone also...but they have to courier it now to the store again. So this ****ed me off completely...so the manager came back and said the area manager said no,I was so angry I told him that they can actually keep the sneakers and I left it there and walked out of the store and he came running after me asking for my details and saying he will see what he can do...after a few minutes phoning me back and saying you can come we will help you.

Why did they have to put a new account holder and loyal cash client under this trauma in the first place.

Just week after I purchased another item(bra) at truworths in cape gate mall I took DD instead of D ...I went back to the same store close to me and this manager tells that there a policy that truworths is very strict to stating that if u purchase a item like a bra you have to go to the same store to exchange it. I literally just lost my patience and called customer service and ask if they really have such a bazaar policy and the guy said to me NO that is not the truth. I even asked is it wrong to exchange items and I got a response saying no its not.

So I lodged a complaint, asking myself *** is going on. After today following up on my complaint...the lady tells me on her side its says the matter is resolved...what a ****ing joke I haven't even been contacted by a superior or anything. I asked to speak to a manager ,and the manager said they will phone me before the end of the day. I never received a calm or nothing.

This the worse ever.

I would never recommen truworths to anyone, and I will pay this account in full and close it immediately.and wouldn't even buy cash there for my kids.

I rather switch to keedo etc.