TS
Tebatso S
1 reviews | Active since Jul 2019
08 Sept 2023, 13:32
Bought poor quality
Bought obr ladies 2 months ago, only worn twice and when I take it off the chip broke. I'm not willing to avoid this as I thought I am buying quality hence I didn't go to Chinese shop or streets.
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Replies (3)
Truworths's replyOfficial
08 Sept 2023, 14:26Good day,
Thank you for raising this quality concern with us.
At Truworths, every effort is made to ensure that we present our customers with the best, internationally inspired, quality merchandise at all times. As such, in the event that an item may present a manufacturing fault within the first 6 months since the date of purchase, you're welcome to inform us thereof. We would encourage you to take the item with your receipt to the store for the store manager to assess. The item may be sent to our quality assurance department for further assessment.
Thank you for raising this quality concern with us.
At Truworths, every effort is made to ensure that we present our customers with the best, internationally inspired, quality merchandise at all times. As such, in the event that an item may present a manufacturing fault within the first 6 months since the date of purchase, you're welcome to inform us thereof. We would encourage you to take the item with your receipt to the store for the store manager to assess. The item may be sent to our quality assurance department for further assessment.
Best regards,
Truworths's reply08 Sept 2023, 14:26
Official
Good day,
Thank you for raising this quality concern with us.
At Truworths, every effort is made to ensure that we present our customers with the best, internationally inspired, quality merchandise at all times. As such, in the event that an item may present a manufacturing fault within the first 6 months since the date of purchase, you're welcome to inform us thereof. We would encourage you to take the item with your receipt to the store for the store manager to assess. The item may be sent to our quality assurance department for further assessment.
Thank you for raising this quality concern with us.
At Truworths, every effort is made to ensure that we present our customers with the best, internationally inspired, quality merchandise at all times. As such, in the event that an item may present a manufacturing fault within the first 6 months since the date of purchase, you're welcome to inform us thereof. We would encourage you to take the item with your receipt to the store for the store manager to assess. The item may be sent to our quality assurance department for further assessment.
Best regards,
TS
Tebatso S's updateReviewer Update
08 Sept 2023, 14:52Unfortunately I don't have a receipt anymore, however I bought it on account, hopefully you'll be able to trace the transaction. Canbi go to any truworths store as I'm currently distance from the one I bought from?
TS
Tebatso S's update08 Sept 2023, 14:52
Reviewer Update
Unfortunately I don't have a receipt anymore, however I bought it on account, hopefully you'll be able to trace the transaction. Canbi go to any truworths store as I'm currently distance from the one I bought from?
Truworths's replyOfficial
08 Sept 2023, 16:47Good day,
Please be advised that the store requires the original proof of purchase in order to further assist. We would encourage you to speak to the relevant store management for further assistance in this regard.
Please be advised that the store requires the original proof of purchase in order to further assist. We would encourage you to speak to the relevant store management for further assistance in this regard.
Best regards,
Truworths's reply08 Sept 2023, 16:47
Official
Good day,
Please be advised that the store requires the original proof of purchase in order to further assist. We would encourage you to speak to the relevant store management for further assistance in this regard.
Please be advised that the store requires the original proof of purchase in order to further assist. We would encourage you to speak to the relevant store management for further assistance in this regard.
Best regards,