PS
Phuti S
1 reviews | Active since Jan 2015
28 Sept 2015, 15:08
Both managers are very sturbon and unhelpful.
I've bought a trouser later around 6:30pm on the 23rd of September and when I return the trouser the following day 24th because I was not feeling confortable on it, they refused to take it back beause it didn't have a price tag and a till slip,imagine. And after they came up with aexcuses saying the trouser is dirty and I had to log a complaint and they promised to come back to me within 48 hours but I'm still waiting for the call even now.
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Truworths's replyOfficial
06 Oct 2015, 09:24Hello Statistix,
Thank you for your post.
We acknowledge your frustration and wish to apologize for the delay in our response to your complaint. We can assure you that this matter has been brought to the attention of our Customer Services Manager.
In addition, we wish to advise that our Returns Policy allows for the exchange or credit of merchandise returned within 30 days from the date of purchase, provided that, the garment has not been worn or used, still has the swing tag attached and original proof of purchase or gift receipt is presented.
As you were not in possession of a valid proof of purchase on the day of your visit, you were correctly informed by the Store Manager that a return or exchange could not be authorized. Further to this, we were informed by the manager that you have admitted to having worn the garment to a function, a day prior to your return to the store.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration and wish to apologize for the delay in our response to your complaint. We can assure you that this matter has been brought to the attention of our Customer Services Manager.
In addition, we wish to advise that our Returns Policy allows for the exchange or credit of merchandise returned within 30 days from the date of purchase, provided that, the garment has not been worn or used, still has the swing tag attached and original proof of purchase or gift receipt is presented.
As you were not in possession of a valid proof of purchase on the day of your visit, you were correctly informed by the Store Manager that a return or exchange could not be authorized. Further to this, we were informed by the manager that you have admitted to having worn the garment to a function, a day prior to your return to the store.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply06 Oct 2015, 09:24
Official
Hello Statistix,
Thank you for your post.
We acknowledge your frustration and wish to apologize for the delay in our response to your complaint. We can assure you that this matter has been brought to the attention of our Customer Services Manager.
In addition, we wish to advise that our Returns Policy allows for the exchange or credit of merchandise returned within 30 days from the date of purchase, provided that, the garment has not been worn or used, still has the swing tag attached and original proof of purchase or gift receipt is presented.
As you were not in possession of a valid proof of purchase on the day of your visit, you were correctly informed by the Store Manager that a return or exchange could not be authorized. Further to this, we were informed by the manager that you have admitted to having worn the garment to a function, a day prior to your return to the store.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration and wish to apologize for the delay in our response to your complaint. We can assure you that this matter has been brought to the attention of our Customer Services Manager.
In addition, we wish to advise that our Returns Policy allows for the exchange or credit of merchandise returned within 30 days from the date of purchase, provided that, the garment has not been worn or used, still has the swing tag attached and original proof of purchase or gift receipt is presented.
As you were not in possession of a valid proof of purchase on the day of your visit, you were correctly informed by the Store Manager that a return or exchange could not be authorized. Further to this, we were informed by the manager that you have admitted to having worn the garment to a function, a day prior to your return to the store.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn