1 reviews | Active since Jul 2018
Boss of ***** - Truworths
I Judith Dlamini, Would like to complain about this ill mannered behaviour of the above mentioned, of sending me posts with a card forcing me to get an account with them which ive never wanted. And now i suddenly have a Bull **** account.
I am based in Jhb Soweto where i recieved a post of their statement saying i owe them money for purchases made in Louis tichardt amounting to R8057.10 and i HAVE NEVER EVER open an account with them let alone be in the place of these purchases. I want this cleared because its giving me a bad credit record and i didnt apply for this stupid account. Its annoying because their staff at store level are genuinely useless in helping reslove the matter. I feel its stupid of them to send to the police station to get a sworn affidavit stating the matter for them to execute the matter to the relevent people to somewhat launch an investigation. I was told id get feedback in 2 weeks but its been over a month and no feedback. I demand this be cleared because its genuinely ****!!! I wonder if this matter was even addressed to they head office. The lady who assisted me on the day, didnt even have a name tag on. This was at they store at protea glen mall in Soweto. I addressed this matter on the 11/06/2018 and was at store at 09:30 on the dot and had to skip work to attend this matter with hope that it would be urgently attended to. Is this how things get done? where clients get accounts they didnt want and apply for? Raise the matter and doesnt get feedback? Because if thats the case its pure first class **** service!!!!!! I have started receiving letters with threats from a Gerhard Beukes telling me to pay for an account which i didnt open. I am not paying anything angihlanyi mina!!!
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. We therefore sincerely apologise for any inconvenience caused as a result of this matter, however, are pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter was mailed to you on 30 June 2018, and a full ITC clearance was done.
As the letter has yet to be delivered to you, we have requested for a copy to be emailed to your noted email address.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. We therefore sincerely apologise for any inconvenience caused as a result of this matter, however, are pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter was mailed to you on 30 June 2018, and a full ITC clearance was done.
As the letter has yet to be delivered to you, we have requested for a copy to be emailed to your noted email address.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
