1 reviews | Active since May 2011
BOOKED MY PHONE FOR 2 MONTHS NOW
HI,<br> <br> WHEN AM I FINALLY GETTING MY PHONE BACK? LAST TIME MY PHONE WAS BOOKED AND THE STORE DECIDED TO BOOK IT UNDER WARRANTY AND WAS NOT REPAIED. I WAS TOLD TO COME BACK TO SIGN AGAIN FOR IT TO BE REPAIRED AND PROMISED IT WOULD BE BACK IN A WEEK'S TIME, BUT HERE I AM STILL WAITING. CAN THIS PEOPLE STOP COMPROMISING OUR RIGHTS PLEASE? INITIALLY I REQUESTED THAT THIS TRUWORTHS TAKE BACK THEIR PHONE AND PAYBACK MY MONEY BECAUSE HARDLY A MONTH AFTER BUYING THE PHONE IT WAS NO LONGER WORKING. THE TRUWORTHS STAFF TELLS ME DIFFERENT STORIES JUST TO PROTECT THEIR COMPANY ON THE EXPENSE OF THE CUSTOMERS? PLEASE BRING BACK MY PHONE OR PAY BACK THE MONEY. I KNOW SOMEONE WILL CALL ME JUST TO LIE, I DONT NEED EXCUSES, I NEED ACTION.
Thank you for your post.
We escalated your concerns to the Store Manager at the respective store, and established that your handset was not initially repaired by MTN, as they found it to be in a poor and damaged condition. Subsequent to this, you authorized MTN to repair your handset and we can confirm that you collected it on 05 April 2015.
Should you have any other concerns, kindly contact us on ***, or send an e-mail to: ***.
Best regards,
Charmaine
Thank you for your post.
We escalated your concerns to the Store Manager at the respective store, and established that your handset was not initially repaired by MTN, as they found it to be in a poor and damaged condition. Subsequent to this, you authorized MTN to repair your handset and we can confirm that you collected it on 05 April 2015.
Should you have any other concerns, kindly contact us on ***, or send an e-mail to: ***.
Best regards,
Charmaine