1 reviews | Active since Apr 2010
blacklisted though paying monthly
i have been a customer of truworths for years and last year entered into an arranged payment plan as i could not cope with the instalments. i have been paying dutifully monthly but to my horror last week i realised that they have written off my debt and have blacklisted me!
Thank you for allowing us the opportunity to clarify your concerns.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, according to our records your account has been in arrears for more than a year.
We appreciate the payments received for your account; however, these were regretfully not sufficient to cover the installments and arrears due. As a result, your account was handed over to attorneys, to manage on our behalf.
We confirm that correspondence in various forms was automatically generated as a reminder of the importance of bringing your account up to date as your credit record is an asset. Our Legal Department confirmed that you were also subsequently informed of the imminent hand over of your account to attorneys.
You have been provided with the contact details for the respective external collections agency currently managing your account, and we kindly request that you make contact with them at your earliest convenience
Kind regards,
Truworths Online Team
Thank you for allowing us the opportunity to clarify your concerns.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, according to our records your account has been in arrears for more than a year.
We appreciate the payments received for your account; however, these were regretfully not sufficient to cover the installments and arrears due. As a result, your account was handed over to attorneys, to manage on our behalf.
We confirm that correspondence in various forms was automatically generated as a reminder of the importance of bringing your account up to date as your credit record is an asset. Our Legal Department confirmed that you were also subsequently informed of the imminent hand over of your account to attorneys.
You have been provided with the contact details for the respective external collections agency currently managing your account, and we kindly request that you make contact with them at your earliest convenience
Kind regards,
Truworths Online Team