1 reviews | Active since Jan 2018
Black listed
Good day,
On March 2017 I went to apply for a personal loan and I was told I am black listed/ bad payer on my Truworths account. I was surprised because I never open a truworths. Account. I went to police to write an affidavit and take it to truworths with me around April 2017. I was told they will do an investigation and I will know the status in about 1 month. Since then I have been calling them but all I get is sorry. I am stuck with my life because of this account. What I don't understand is how did someone open an account because I have never loose an ID/passport or license in my life. This is really not acceptable
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for the lack of feedback with regards to this disputed account, and for any inconvenience caused as a result of it.
We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter will be sent to you via post, and a full ITC clearance will be done.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for the lack of feedback with regards to this disputed account, and for any inconvenience caused as a result of it.
We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter will be sent to you via post, and a full ITC clearance will be done.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Truworths Online Team