tP
thembisile P
1 reviews | Active since May 2013
04 Jan 2016, 06:01
billinh me for reject
On the 28 Dec when big sale started I went to east rand mall to check the sale I decided to buy some few item .to my surprise when I was wearing shirt on the 3rd of Jan 2016,the sleeves were not the same,the shirt is short sleeve lace one. When I was wearing it i discovered that the other sleeve is complete,but the other one is not the edge is revealing the overlock stitch one could tell that it was not checked from the factory .I know rejects,i was so embarrassed an I was in church. The shirt was R170,on sale now I will be paying for a reject, their advert is saying quality sale, they must not mislead us when they send adverbs it must b
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Truworths's replyOfficial
07 Jan 2016, 17:53Hello mayoyokie,
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of this standard. In these instances, our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which is returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Following our telephonic conversation, you informed us that you have returned the garment to your nearest Truworths store and received a refund.
We wish to apologise for any inconvenience caused as result of this matter.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of this standard. In these instances, our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which is returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Following our telephonic conversation, you informed us that you have returned the garment to your nearest Truworths store and received a refund.
We wish to apologise for any inconvenience caused as result of this matter.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply07 Jan 2016, 17:53
Official
Hello mayoyokie,
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of this standard. In these instances, our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which is returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Following our telephonic conversation, you informed us that you have returned the garment to your nearest Truworths store and received a refund.
We wish to apologise for any inconvenience caused as result of this matter.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of this standard. In these instances, our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which is returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Following our telephonic conversation, you informed us that you have returned the garment to your nearest Truworths store and received a refund.
We wish to apologise for any inconvenience caused as result of this matter.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn