nM
neliswa M
1 reviews | Active since Feb 2015
24 Jan 2016, 13:54
Billing query
Im not happy, with truworths, saying i owe them 480 while i made payment of 240 end of November at the store
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Truworths's replyOfficial
26 Jan 2016, 15:37Hello nelism02,
Thank you for your post.
Upon reviewing your account we established that your account went into arrears after no payment was received for the installment due by 03 November 2015. We acknowledge receipt of your payment received on 06 December; however this payment was not sufficient to cover the arrears and installment due and as such, your account remained in arrears. Following our telephonic conversation, we can verify that we have informed you of this.
We trust that we were able to clarify your concerns in this regard and kindly urge you to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn
Thank you for your post.
Upon reviewing your account we established that your account went into arrears after no payment was received for the installment due by 03 November 2015. We acknowledge receipt of your payment received on 06 December; however this payment was not sufficient to cover the arrears and installment due and as such, your account remained in arrears. Following our telephonic conversation, we can verify that we have informed you of this.
We trust that we were able to clarify your concerns in this regard and kindly urge you to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn
Truworths's reply26 Jan 2016, 15:37
Official
Hello nelism02,
Thank you for your post.
Upon reviewing your account we established that your account went into arrears after no payment was received for the installment due by 03 November 2015. We acknowledge receipt of your payment received on 06 December; however this payment was not sufficient to cover the arrears and installment due and as such, your account remained in arrears. Following our telephonic conversation, we can verify that we have informed you of this.
We trust that we were able to clarify your concerns in this regard and kindly urge you to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn
Thank you for your post.
Upon reviewing your account we established that your account went into arrears after no payment was received for the installment due by 03 November 2015. We acknowledge receipt of your payment received on 06 December; however this payment was not sufficient to cover the arrears and installment due and as such, your account remained in arrears. Following our telephonic conversation, we can verify that we have informed you of this.
We trust that we were able to clarify your concerns in this regard and kindly urge you to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn