VM
Vuyi M
1 reviews | Active since Nov 2015
10 Nov 2015, 12:46
Billing my account on my absent without my auth
On the 8th of November the staff of truworths billed my account on my absence for products that I don't have for more than R2000 ,and they are not willing to listen my side of a story instead I get accusations and one has taken me seriously, I don't understand as to what is quality assurance has go to do with my account being billed I do apology for purchasing at truworths ,I just had enough I have never been humiliated like this before in my life,I have conducted a few interviews in Gallagher estate the response that I am getting they all pointing that I was undermined, yesterday we did a test in Sandton city truworths the experience was totally different ,is it not the same company?or what?
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Truworths's replyOfficial
16 Nov 2015, 08:05Hello Zvmagudulela@,
Thank you for your post.
We acknowledge your frustration in this regard and were concerned to read of your experience. We escalated your concerns to the relevant Store and Area Manager to investigate this matter.
We were informed that the items mentioned in your post, were five items returned by you on the 8 November 2015. Following your visit to the store the consultant noticed that the returned items were not in their original condition. We believe that you were contacted by the Store Supervisor on the day who informed you of their findings.
The Area Manager is currently conducting a further investigation regarding this matter and will be in contact with you shortly to discuss your concerns
We trust that this matter will be adequately resolved upon conclusion of the investigation.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and were concerned to read of your experience. We escalated your concerns to the relevant Store and Area Manager to investigate this matter.
We were informed that the items mentioned in your post, were five items returned by you on the 8 November 2015. Following your visit to the store the consultant noticed that the returned items were not in their original condition. We believe that you were contacted by the Store Supervisor on the day who informed you of their findings.
The Area Manager is currently conducting a further investigation regarding this matter and will be in contact with you shortly to discuss your concerns
We trust that this matter will be adequately resolved upon conclusion of the investigation.
Kind regards,
Lynn
Truworths's reply16 Nov 2015, 08:05
Official
Hello Zvmagudulela@,
Thank you for your post.
We acknowledge your frustration in this regard and were concerned to read of your experience. We escalated your concerns to the relevant Store and Area Manager to investigate this matter.
We were informed that the items mentioned in your post, were five items returned by you on the 8 November 2015. Following your visit to the store the consultant noticed that the returned items were not in their original condition. We believe that you were contacted by the Store Supervisor on the day who informed you of their findings.
The Area Manager is currently conducting a further investigation regarding this matter and will be in contact with you shortly to discuss your concerns
We trust that this matter will be adequately resolved upon conclusion of the investigation.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and were concerned to read of your experience. We escalated your concerns to the relevant Store and Area Manager to investigate this matter.
We were informed that the items mentioned in your post, were five items returned by you on the 8 November 2015. Following your visit to the store the consultant noticed that the returned items were not in their original condition. We believe that you were contacted by the Store Supervisor on the day who informed you of their findings.
The Area Manager is currently conducting a further investigation regarding this matter and will be in contact with you shortly to discuss your concerns
We trust that this matter will be adequately resolved upon conclusion of the investigation.
Kind regards,
Lynn