1 reviews | Active since Jul 2011
Billing Harrasment
Hi, I purchased goods for Truworths on my Truworths card. On the 4 December 2017, I paid the full amount bag. Since then Truworths kept on phoning me requesting payment. I made the payment on my cell phone FNB account. I e-mail the proof of payment information to two of the call centre agents Lebogang Makwala and Ipheko. Further, I rep**** to the request for payment e-mails received with the proof of payment. Still, Truworths harrassed me with a demand to pay the instalment. In order to stop the harassment, I made a second payment to the full amount. The payment was made on 2017 12 15. I called the call centre and phone just rang ten minutes with no answer. I want to explain the situation. I noticed when doing the second payment that my account number changed.
Thank you for your post and affording us the opportunity to address your concerns.
According to our records your account went into arrears when your payment due by 02 December 2017, was not paid. Further to this, as an incorrect account number was used whilst making your payment on 05 December 2017, the payment did therefore not reflect on your account.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, as the account reflected in arrears, communication regarding the status of your account was sent to you, and additional interest was also charged.
We are pleased to confirm that your query has subsequently been addressed, and that your account is once again up to date with payment.
We trust that this response has adequately clarified this matter for you. We value your support and we look forward to seeing you in our stores again!
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to address your concerns.
According to our records your account went into arrears when your payment due by 02 December 2017, was not paid. Further to this, as an incorrect account number was used whilst making your payment on 05 December 2017, the payment did therefore not reflect on your account.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, as the account reflected in arrears, communication regarding the status of your account was sent to you, and additional interest was also charged.
We are pleased to confirm that your query has subsequently been addressed, and that your account is once again up to date with payment.
We trust that this response has adequately clarified this matter for you. We value your support and we look forward to seeing you in our stores again!
Kind regards,
Truworths Online Team