Billing / Accounts

Lynn's response on my last complaint is irrelevant & full of *******. In January, I complained about my installment being rounded off, they rectified it to the correct figure, and upon receiving SMS notification for my February installment, I realized that it's been rounded off again, after complaining, she (Lynn) refused to adjust it to the correct figure, my question is, if it was adjusted for January, why is she refusing to adjust it again for February? Where is consistency in the whole matter? The next thing she tells me about how Truworths is a very reputable company, who asked her if it's reputable or not? She must always attend to matters at hand and stop providing irrelevant answers. The last time I received a statement from Truworths was sometime last year, and when I raised this with Lynn, she requested me to activate that e-statement thingy, is she going to buy me data bundles monthly for receiving / retrieving that statement on my emails? Kindly adjust my installment to the correct figure, by the way, I'm in the process of raising my complaints with the NCR and thereafter close down the account for good