1 reviews | Active since Jul 2016
Billed twice
My husband bought few items at Truworths Keywest. He realizes that one t-shirt did not fit him. He decided to return it to Truworths Kollonade. The cashier at Kolonnade realized that the particular t-shirt was billed twice. We confirmed that only one t-shirt was purchased. She told us to return the item to Keywest. We are based in Pretoria North and only bought clothes at Keywest as we were visiting family in Krugersdorp. So we are now supposed to drive all the way because of incompetence on one of your staff members. The items were purchased using a Truworths account. My question and frustration is why can't this be solved at any Truworths store?
Thank you for your post and the opportunity to assist you in resolving this matter.
We have investigated the concerns raised in your post and can verify that two of the mentioned t-shirts were erroneously charged.
We have discussed this matter with the manager of that particular store, who has since contacted the account holder in this regard, and attended to the matter without further delay.
We wish to once again apologize for any inconvenience caused and trust that we were able to adequately resolve this matter for you.
We wish to also thank you for bringing this matter to our attention, as it allows us the opportunity to address matters of concern to ensure continuity in our high service standard.
Yours sincerely,
Truworths Online Team
Thank you for your post and the opportunity to assist you in resolving this matter.
We have investigated the concerns raised in your post and can verify that two of the mentioned t-shirts were erroneously charged.
We have discussed this matter with the manager of that particular store, who has since contacted the account holder in this regard, and attended to the matter without further delay.
We wish to once again apologize for any inconvenience caused and trust that we were able to adequately resolve this matter for you.
We wish to also thank you for bringing this matter to our attention, as it allows us the opportunity to address matters of concern to ensure continuity in our high service standard.
Yours sincerely,
Truworths Online Team