BEING TORMENTED BY TRUWORTHS CALLS CENTERS.
<p>THIS HAS BEEN HAPPENING TO ME FOR THE PAST MONTH, I HAVE BEEN A VERY GOOD CUSTOMER WITH TRUWOTHS, PAYING THEM BEFORE TIME AND I KNOW ONE DAY I EVEN PAID MORE MONEY. DID I GET A THANK YOU FROM TRUWOTH NO, INSTEAD, I GET BUL**** BY THIER CALL CENTERS, THEN THEY BOTHERED ME ABOUT EXTENDING MY ALLOWANCE WHICH I STATED TO THEM THAT I AM SELF EMPLOYED THE LADY SAID ITS FINE....NOW YESTERDAY I JUST PAID AN AMOUNT OF R2:006 NOW THIS MORNING A LADY CALLS ME AND SAY I DID'NT PAY, THE WHOLE ARRANGEMENT WAS THAT I SHOULD PAY R700 BY JULY THE 7TH AND TODAY ITS THE 4TH LETS JUST BE HUMAN HERE YOU COULD CALL TO MOTIVATE MY PAYMENT INSTEAD, OF BULLING ME. </p> <p>BY THE WAY WE NEVER COMPLAIN ABOUT YOUR PRODUCTS TOO AND YOU HAVE A LINE FOR THAT, I HAVE MANY SHIRTS FROM TRUWOTHS WITH FALLING LOSE BUTTONS, YOUR BELTS ARE THEY LOOK SO SHINEY AND YET THEY LAST NOT EVEN A MONTHS, YOUR SHOES ARE THE WORST PLASTIC OF NOTE I HAVE A FEW PAIR I CAN PROVE TO YOU. SO WHY DONT WE HAVE A CALL CENTER TO CHECK, YOUR PRODUCTS. LASTLY YOUR CALL CENTER STAFF THEY ARE BULLY AND IF THAT IS YOUR STRATEGY TO SCARE CUSTOMERS TO PAY IT DOESNT WORK . </p>
Draft response:
Thank you for your post.
We acknowledge your frustration and your concerns raised, however would like to advise that it is not our intention to cause our customers any aggravation or frustration when sending out communication regarding the status of your Truworths account. Communication is sent to inform customers on the status of their accounts and allow the opportunity for payment arrangements to be made, should it be required.
We regret that the communication was not perceived in the manner which it was intended for and have attempted to call you in this regard, but were unfortunately unsuccessful in our attempts.
We encourage you to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions and we will gladly assist.
Kind regards,
Truworths Online Team
Draft response:
Thank you for your post.
We acknowledge your frustration and your concerns raised, however would like to advise that it is not our intention to cause our customers any aggravation or frustration when sending out communication regarding the status of your Truworths account. Communication is sent to inform customers on the status of their accounts and allow the opportunity for payment arrangements to be made, should it be required.
We regret that the communication was not perceived in the manner which it was intended for and have attempted to call you in this regard, but were unfortunately unsuccessful in our attempts.
We encourage you to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions and we will gladly assist.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration and your concerns raised, however would like to advise that it is not our intention to cause our customers any aggravation or frustration when sending out communication regarding the status of your Truworths account. Communication is sent to inform customers on the status of their accounts and allow the opportunity for payment arrangements to be made, should it be required.
We regret that the communication was not perceived in the manner which it was intended for and have attempted to call you in this regard, but were unfortunately unsuccessful in our attempts.
We encourage you to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions and we will gladly assist.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration and your concerns raised, however would like to advise that it is not our intention to cause our customers any aggravation or frustration when sending out communication regarding the status of your Truworths account. Communication is sent to inform customers on the status of their accounts and allow the opportunity for payment arrangements to be made, should it be required.
We regret that the communication was not perceived in the manner which it was intended for and have attempted to call you in this regard, but were unfortunately unsuccessful in our attempts.
We encourage you to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions and we will gladly assist.
Kind regards,
Truworths Online Team