1 reviews | Active since Jun 2012
being sick is not a choice
I've been a loyal a customer of yours never missed a payment always paying more than I should have but in may unforeseen circumstances occurred in my life had hospitalized due to that my last 3 months instalments r due which I'm ware off was abuse by your staff at some point one consultant told me being in hospital does not excuse not paying my account which i understand it is a business but she was not suppose to say that i was even threaten buy one staff member who told me that my credit limit will be reduced i am not saying don't do ure business but the way i was harassed being sick as i am it was really uncalled for and really the only thing i asked was i will pay the outstanding balance all of it in the month of September and October the 20th in two months the account will be up-to-date but if my limits are reduced i will take it up as i have only comeback to work today was discharged on Monday please advised your staff not to call me as no one reminded me b4 i was sick to pay my accounts i always did it myself no one complained when i paid too much but now this happens i being threaten thank u. i was told the reason i will never get a limit increase is cause of this wow
Thank you for your post and for notifying us of your situation.
We acknowledge your frustration regarding the collections communication that you have received. Our records confirm that your Truworths account was being handled by Blake and Associates on behalf of Truworths. As we mandate all companies affiliated to us to uphold our high service standards, we have deemed it necessary to bring your concerns to the attention of their management team.
We wish to apologize on their behalf for the conduct of the consultants during the collections calls and can assure you that this matter will be addressed in earnest.
When the total payment due is not received by the stipulated date, correspondence is automatically generated to advise you of the status of your account as your credit worthiness is an asset. In line with our credit agreement, Truworths may at its discretion, increase or decrease the credit limit made available to a customer, based on the manner in which the account is conducted.
We trust that we were able to adequately respond to your query and look forward to your account being brought up to date with payment.
Yours sincerely,
Lynn
Thank you for your post and for notifying us of your situation.
We acknowledge your frustration regarding the collections communication that you have received. Our records confirm that your Truworths account was being handled by Blake and Associates on behalf of Truworths. As we mandate all companies affiliated to us to uphold our high service standards, we have deemed it necessary to bring your concerns to the attention of their management team.
We wish to apologize on their behalf for the conduct of the consultants during the collections calls and can assure you that this matter will be addressed in earnest.
When the total payment due is not received by the stipulated date, correspondence is automatically generated to advise you of the status of your account as your credit worthiness is an asset. In line with our credit agreement, Truworths may at its discretion, increase or decrease the credit limit made available to a customer, based on the manner in which the account is conducted.
We trust that we were able to adequately respond to your query and look forward to your account being brought up to date with payment.
Yours sincerely,
Lynn