Being profiled & abused

I am writing this e-mail being disappointed. I have an account with Truworths account and the card was delivered to me (Thank you to Melanie). I went to the store (Kollonade) and activated the card with my ID book.

I then paid off the remaining balance (R800).

On Wednesday I went to the Truworths store (Eloff Street, Johannesburg) to make purchases two dresses, the system required my ID book and I didn't have it with me. I requested that they put aside the dresses and I will come the following day to collect them.

On Thursday I went to the store to collect my items, they had to call your customer services to authorise my purchase and I had to speak to your customer services consultant (I didn't get his name), he asked me security questions and I answered them, but this time the was something strange with the whole process. I picked up I was being profiled by him but I ignored it. When I gave back the phone to the consultant at the store that's where my nightmare began. Your customer services consultant was being unreasonable. He asked the lady why do I have an ID book not a smart card and the lady had to ask me as the guy on the other end of the line wanted answers. I told them that it is not ******* to have an ID book as home affairs still issues the book. He tried all he could to frustrate the store consultant and he even took his time to authorise my purchases. The lady at the store even said the gentleman is hesitant to authorise my purchase.

I was born in SA and I have rights too. I am not a ******** as Truworths always suggests. This has gotten to a point where it is starting to really irritate and annoy me Your employees are rude. I have the right to go around the country.

I made the purchase in JHB cause I work there. I stay in PTA hence most of my payments are made there same applies for the purchases since I opened the.

What should I do ??? At first your store had a nerve to call me a ********* now your customer services consultant is profiling me!!! Can this issue be resolved, I don't understand why the is a block on my account and I have to be subjected to so much abuse... I am ******* in this country I was born here. I am not a ******** as well. I work and I have a tax number. Can I be respected !!! Is it a ******** offence to have a green Bar ID book? I wanted to make purchases today but I was put off by the whole process of calling customer services.

Please listen to the recordings of my call