1 reviews | Active since Mar 2009
being harased for an account thats not mine
i have being sms regarding my brotheres account and i dont even have an account with truworth and after my experience i dont even wish to have it, today i received a call from a very rude lady called Raesetsa who wanted to speack to MR NK MOABOHI who is my brother , i told her that she must remove my contact numbers on their database as i have no account with them, she said i agreed to be put as a reference and did i even show my brother the sms that i receive from them, i am very ****ed as i dont stay with my brother and i told this stupid consultant that i dont stay with my brother , she have no right to tell me that i agreed to be a reference to my brother as she was not there i was also not even aware that my brother have an account with them.
Thank you for your post.
Following our telephonic conversation and our internal investigation, we established that your cellphone number was listed as an alternative contact number on one of your family member's accounts held with our company.
We can confirm that we have subsequently removed your cell phone number from the listed account.
We trust that we were able to acceptably attend to your query and apologize for any inconvenience caused as a result of this matter.
Kind regards,
Lynn
Thank you for your post.
Following our telephonic conversation and our internal investigation, we established that your cellphone number was listed as an alternative contact number on one of your family member's accounts held with our company.
We can confirm that we have subsequently removed your cell phone number from the listed account.
We trust that we were able to acceptably attend to your query and apologize for any inconvenience caused as a result of this matter.
Kind regards,
Lynn