RK
Romeo K

1 reviews | Active since Aug 2018

15 May 2023, 10:45

********* behavior

On 12 May 2023 at about 17h30 I received a call from a cellphone number. The person identified herself as Phumza and she said she's from truworths. She then told me to confirm my date of birth. I then asked her for proof that she's from truworths and she refused to provide any and insisted that I furnish her with details that she required. I tried suggesting that since she's from truworths then she'll have all my info so she must provide me with half of the digits on my ID number and I'll confirm the rest. There's lots of ****s done over phones. Big companies use mostly landlines.

0
Replies (1)
Truworths
Truworths's reply17 May 2023, 14:07
Official
Dear Zanele, Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
    

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve. 
    

Regards
   
   
Tania 
Truworths Customer Service