PM
Phillip M
1 reviews | Active since Jun 2015
01 May 2019, 03:32
Beeeg let downs
So anyways I recently got a gift from my pensioner parents that bought me a shirt from truworths, unfortunately it is too small for me, I went back to them for the receipt coz I wanted to exchange it for a bigger size, they had misplaces/lost the cash sale receipt. I went to the nearest truworths and explained I don't have a receipt and could I take a bigger size only to be told I cant. The item is still new and has the price tags, etc.
Surely they could of did a swop or gift exchange like the other retailers. Shame on you Truworths….
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
02 May 2019, 11:39 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply02 May 2019, 11:39
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's replyOfficial
06 May 2019, 11:40 Thank you for your post.
At Truworths, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We regret not having reached you on your telephone, and we encourage you to contact us directly on *** or via email *** to discuss your post.
Hope to hear from you soon.
Kind regards,
Truworths Online Team
At Truworths, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We regret not having reached you on your telephone, and we encourage you to contact us directly on *** or via email *** to discuss your post.
Hope to hear from you soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply06 May 2019, 11:40
Official
Thank you for your post.
At Truworths, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We regret not having reached you on your telephone, and we encourage you to contact us directly on *** or via email *** to discuss your post.
Hope to hear from you soon.
Kind regards,
Truworths Online Team
At Truworths, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We regret not having reached you on your telephone, and we encourage you to contact us directly on *** or via email *** to discuss your post.
Hope to hear from you soon.
Kind regards,
Truworths Online Team
Best regards,