1 reviews | Active since Nov 2015
Banking details
<p>I want to settle truworths account. I went to Iemas so that they can settle it for me. i have tried to contact truworths for banking details and they keep on transferring me till my airtime finishes. i need banking ddetails seens Iemas is not working the same way as South African banks. They need banking details so that hey can transfer on my behalf. Please this is urgent.</p>
Thank you for your post and allowing us the opportunity to respond.
Your experience with our Call Centre is certainly not the level of service we strive to provide our customers and we sincerely apologize for the manner in which you were assisted.
We confirm that our consultant has contacted you to apologize in this regard and has escalated this matter to the relevant management team to address.
Whilst we regret that you have decided to close your account with us, we sincerely hope that we can maintain the relationship we have established over the years by retaining you as a cash customer.
Please feel free to contact us via email on *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Your experience with our Call Centre is certainly not the level of service we strive to provide our customers and we sincerely apologize for the manner in which you were assisted.
We confirm that our consultant has contacted you to apologize in this regard and has escalated this matter to the relevant management team to address.
Whilst we regret that you have decided to close your account with us, we sincerely hope that we can maintain the relationship we have established over the years by retaining you as a cash customer.
Please feel free to contact us via email on *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team