EH
Elroy H
1 reviews | Active since Nov 2010
06 Apr 2015, 20:26
BadService
Hi I received a gift for my and it didn't fit I went to thurworths newtown to change it and was told I cant change the gift I don't want my money I wanted to change it for a t-shirt .When I got to the till first the casher laughed when I told the gift doesn't fit , he then spoke to his manager in a language not English , so unhelpful the manager didn't want to change the gift instead she tells me that I have to ask the person who bought the gift for the slip , who does that its a gift .I really am not happy with the service and the way the situation was handled. working in the customer service this is really bad service .
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Truworths's replyOfficial
10 Apr 2015, 15:13Hello Elroy25,
At Truworths, we pride ourselves on providing customer service of international standards and are therefore concerned to hear about your experience.
We acknowledge your frustration regarding your exchange and we wish to advise you that our returns policy allows for the return or exchange of merchandise returned within 30 days from the date of purchase, provided that the original invoice or gift receipt is presented.
Upon receipt of your query we escalated this matter to the relevant area manager, and we are pleased to hear that the matter had been satisfactorily addressed.
Kind regards,
Lynn
At Truworths, we pride ourselves on providing customer service of international standards and are therefore concerned to hear about your experience.
We acknowledge your frustration regarding your exchange and we wish to advise you that our returns policy allows for the return or exchange of merchandise returned within 30 days from the date of purchase, provided that the original invoice or gift receipt is presented.
Upon receipt of your query we escalated this matter to the relevant area manager, and we are pleased to hear that the matter had been satisfactorily addressed.
Kind regards,
Lynn
Best regards,
Truworths's reply10 Apr 2015, 15:13
Official
Hello Elroy25,
At Truworths, we pride ourselves on providing customer service of international standards and are therefore concerned to hear about your experience.
We acknowledge your frustration regarding your exchange and we wish to advise you that our returns policy allows for the return or exchange of merchandise returned within 30 days from the date of purchase, provided that the original invoice or gift receipt is presented.
Upon receipt of your query we escalated this matter to the relevant area manager, and we are pleased to hear that the matter had been satisfactorily addressed.
Kind regards,
Lynn
At Truworths, we pride ourselves on providing customer service of international standards and are therefore concerned to hear about your experience.
We acknowledge your frustration regarding your exchange and we wish to advise you that our returns policy allows for the return or exchange of merchandise returned within 30 days from the date of purchase, provided that the original invoice or gift receipt is presented.
Upon receipt of your query we escalated this matter to the relevant area manager, and we are pleased to hear that the matter had been satisfactorily addressed.
Kind regards,
Lynn
Best regards,