LM
Lebohang M

1 reviews | Active since Nov 2015

23 Nov 2015, 13:55

Badly treated by Employee and Manager

I have been to Eyethu Mall in Orangefarm Truworths on the 21st November 2015 around 15:00.<br> <br> I have just purchased shoes worth R575.00 and when I was about to leave the store your employee stopped me at the door and requested my slip and when I asked him why he told me its not my business and he insists that I give him my slip. I then refused to give him and he forcefully took my shoes that I bought with my money. I had to go back to back to him to take the shoes that I owned from him and proceeded to grab me like a ******** and told that I will not leave the shop until he says otherwise.<br> <br> I told him to call the manager who seemed to be friends with the employee and she never even tried to apologize instead the employee called me stupid in front of my wife, children and your manager. When I asked the manager about her employee calling me stupid she responded by telling I deserve it and yes im stupid. <br> <br> I have been disrespected by your team and I was treated like a ******** after using my hard earned money on your company.<br> <br> I have a video clip of the culprits in question and I would like to be contacted concerning this incident.

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Replies (1)
Truworths
Truworths's reply01 Dec 2015, 14:17
Official
Hello Lebzmokone,

Thank you for your post.

At Truworths, we view matters of misconduct in a very serious light and were truly concerned to read of your experience.

Therefore upon receipt of your post, we immediately brought this matter to the attention of the relevant Area Manager to investigate and address.

We believe that the Area Manager has been in contact with you and you have agreed to email the mentioned footage to us for the Area Manager to further investigate.

We can assure you that we do not condone the behavior mentioned in your post and that this matter will be fully and thoroughly dealt with by the Area Manager. He is further committed to provide you with feedback once the footage is received and the investigation is concluded.

We wish to sincerely apologize to you and your family for any frustration or upset caused as a result of this matter.

Yours sincerely,

Lynn