Bad treatment

Item: Truworths
Rating: 1
Author: Lindi S

A cleaning lady rudely spoke to us, when we told her that it was not clear where exactly we should walk or not. She continued arguing with us even though one of the ladies i was with tried to carm her down. She must be taught how to speak to people especially customers.

Helpful (0)

Replies (3)

Truworths's replyOfficial

14 Mar 2023, 09:41

Dear Lindi,

Thank you for bringing this to our attention. We are sorry that you’ve had this experience.

We always aim to improve our service offering and appreciate the feedback. Kindly inform us which store you referring to in order for us to address with the stores management team.

Regards

Tania

Truworths Customer Service

Truworths's reply14 Mar 2023, 09:41

Official

Dear Lindi,

Thank you for bringing this to our attention. We are sorry that you’ve had this experience.

We always aim to improve our service offering and appreciate the feedback. Kindly inform us which store you referring to in order for us to address with the stores management team.

Regards

Tania

Truworths Customer Service

Lindi S's updateReviewer Update

16 Mar 2023, 14:20

Good day Tania

Thank you for the reply, it was Truworths Riverside Mall Mbombela.

Regards
Lindelwa

Lindi S's update16 Mar 2023, 14:20

Reviewer Update

Good day Tania

Thank you for the reply, it was Truworths Riverside Mall Mbombela.

Regards
Lindelwa

Truworths's replyOfficial

06 Apr 2023, 15:53

Dear Lindi's,

We wish to confirm that the store manager is trying to contact you and they have been unsuccessful.

Please inform us of a convenient time to contact you.

Regards,

Tania
Truworths Customer Service

Truworths's reply06 Apr 2023, 15:53

Official